FAQs

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Based in London

 

STANDARD DELIVERY

Receive your order within 3 working days in United-Kingdom and 4-10 working days abroad (excluding Sundays and Bank Holidays)

 

STANDARD INTERNATIONAL DELIVERY

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

 

TAXES & DUTIES

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the import VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

 

CURRENCY CONVERSION

All prices listed on our site are in £ Pounds and charged to your credit card in £ Pound. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general, it should match closely with the current rate.